Our service offering covers consulting, development, installation, training, support and maintenance. Depending on our customers' needs, we can be on call 24 hours a day, 7 days a week.

At a time when everything is online, we have chosen to maintain a network of technicians to ensure close proximity to our customers. Our support includes handling service requests and remote or on-site updates.

Customer satisfaction is our top priority. The traceability of our operations via our APP ACOSERVICES enables us to identify the problem, diagnose and resolve it, and inform the customer by sending automatic reports by email.

Training, technical assistance and maintenance

Supporting you in the day-to-day use of our solutions is an essential commitment for ACOVIT. To this end, we offer the following services:

• Training your teams
• Customer support open from 8 a.m. to 6 p.m., Monday to Friday
• Premium support 24 hours a day, 7 days a week
• Mobile technicians near you
• Remote maintenance and/or on-site repairs
• Maintenance with software updates

xDSL, FO, 4G lines and VPN links

An Internet connection is strongly recommended for networked software operation, remote parameterization and remote maintenance. If you wish, we can provide Internet subscription and connection security (VPN) services.

If not, ACOVIT offers several solutions:

• xDSL/FO/4G line installation (line construction if necessary)
• xDSL service provision (modem/router)
• Provision of VPN links

Hosting and outsourcing your data

The use of our solutions and portals requires data hosting and management. This hosting can be managed by you in your establishment or by an external service provider. If you wish, ACOVIT can host and protect your data in our infrastructures through our partners OVH and DINAO. We have two data hosting centers in France, guaranteeing the security of your data as well as 24/7 access with an availability rate of 99.7%.

Banking transaction management

The use of electronic means of payment (TPE, terminal, top-up portal) requires a subscription to manage banking transactions. Your bank can offer you the necessary subscriptions.

If you wish, you can consult us to provide you with this service or recommend a partner. In this case, we will offer you a contract to manage your banking transactions:

• Ultra-secure transactions
• No storage of banking data on our infrastructures
• Complete traceability

Provision solutions for your project

There are a number of different solutions available for your project:

• The investment
• Fixed-term provision of software, hardware, services and maintenance contracts for 2 to 5 years.
• Open-ended provision (software, hardware and maintenance contract)

In the case of fixed-term loans, we work with specialized banking organizations. Please contact us for further information.